Our Limited Warranty
Iwave strives to provide trendy, cutting edge product while still promising a commitment to quality and customer satisfaction. All of our products are backed by a limited warranty for the period of time specified on the product literature or on the retail packaging. The warranty begins from the date of purchase and does not cover misuse, unauthorized modifications and external causes. In addition, Iwave will not be held liable for damages, whether they are indirect or incidental that arise from use of any of our products.
Before contacting support, check our support pages for product manuals, drivers and more information. You may also contact us by email through the Contact section of this website. You must complete the forms clearly and concisely so they can be processed quickly and efficiently. If you need to return a defective product please click on the "RMA request" link on the top of this page and fill out the necessary forms. The original receipt, gift receipt or packing slip is required for all returns. For unopened item(s), purchased directly from the iWave Audio website, you have up to 15 calendar days from the time you receive your item(s) to initiate a return in their original condition and receive an online store credit less shipping charges. Certain restrictions and exceptions apply. Please be advised, that you are responsible for the shipping charges to return the product, but there is no charge for the inspection or the return postage. All products must be packed in the original packaging, including any accessories, manuals, and documentation that shipped with product. Upon receipt of your return package, we will process your returned item(s) and will verify all parts are included and ensure that there is no user-caused failure or damage to the item. Please allow 1-3 business days after the date of processing for a store credit to appear in your account.
Iwave does not accept any returns for refunds or cash back. If you would like to return a product, please visit the original store you visited. Your return must also comply with the store's return/refund policy.